Last Updated: 9 September 2026

This Refund & Cancellation Policy (“Policy”) applies to payments made for services providedby Jivisha Ventures (“Jivisha”, “we”, “us”, or “our”) through our website, online platforms, consultations, programmes and related services. By making a payment or booking a Jivisha service, you acknowledge that you have readandunderstood this Policy and agree to its terms.

1. Payment in Advance

Payment is required in advance for individual consultations, therapy sessions, packages, programmes and other services unless otherwise agreed in writing by Jivisha. An appointment or service is confirmed only after the required payment has been received. All applicable service fees are clearly displayed on the Jivisha website or communicatedtothe client before booking. Once payment has been made, the cancellation, rescheduling and refund provisions of this Policy apply.

2. Cancellation and Rescheduling — Individual Sessions

For individual consultations and therapy sessions: Requests to reschedule must be made at least 24 hours before the scheduled session. Rescheduling requests made with at least 24 hours’ notice will generally be accommodated, subject to the professional’s availability. Requests made less than 24 hours before the scheduled session may be treated as a late cancellation or missed appointment. A session missed without adequate notice may be charged in full and may not be eligible for a refund or replacement session. If a client does not attend a scheduled session and has not contacted Jivisha in advance, theappointment may be treated as a no-show and the session fee may be retained. Jivisha may make reasonable exceptions in circumstances involving genuine emergencies or unforeseen situations, at its discretion.

3. Refunds for Individual Sessions

Payment for a session does not automatically create an entitlement to a refund. Where a session is cancelled or missed with less than the required 24 hours’ notice, the session fee may be retained and may not be refundable. Where a client has attended or completed a session, the fee for that completed service is not refundable. Where a client requests a change of psychologist, sessions already completed remain chargeable and are not refundable solely because the client chooses to change professionals. Any refund applicable to an undelivered service will be considered in accordance with this Policy and the circumstances of the cancellation.

4. Change of Psychologist

A client may request a change of psychologist if they feel another professional may be moresuitable. Clients may contact Jivisha to discuss their requirements. Jivisha will make reasonable efforts to identify another suitable professional, subject to availability and scope of practice. A change of psychologist does not by itself create an entitlement to a refund. Sessions already completed remain chargeable and are not refundable solely because a client chooses to change professionals. Where appropriate, remaining sessions in a package may, subject to suitability and availability, be transferred to another Jivisha professional.

5. Cancellation by Jivisha or the Professional

Jivisha or the appointed professional may need to reschedule or cancel an appointment because of illness, emergency, technical difficulties or other circumstances. Where this occurs, Jivisha will make reasonable efforts to provide an alternative appointment or, where appropriate, another professional. Where a service cannot be rescheduled or delivered, any applicable amount paid for that undelivered service will be addressed in accordance with the applicable payment and refundterms.

6. Online Sessions and Technical Issues Online consultations require the client to have a suitable device, internet connection andreasonably private environment. Jivisha is not responsible for interruptions caused by the client’s internet connection, device, software, power supply or other circumstances outside Jivisha’s reasonable control. If a technical problem prevents a session from taking place, the professional may determinewhether the session should be continued, shortened, rescheduled or otherwise managed. A technical problem on the client’s side does not automatically create an entitlement to a refund or replacement session.

7. Packages and Programmes

Where Jivisha offers packages, programmes or fixed-term engagements, the terms applicable to that package or programme will be communicated at the time of purchase. Package sessions may be subject to validity periods, scheduling requirements and other conditions communicated at the time of purchase. Unused sessions may not automatically be transferable, refundable or carried forward unlessexpressly agreed by Jivisha. Where a client changes psychologist during a package, the remaining sessions may, subject to suitability and availability, be transferred to another Jivisha professional. Any professional or service-specific difference in fees, scope or terms will be communicatedwhere applicable.

8. Institutional Services Jivisha provides services to institutions including schools, colleges and universities, healthcare organisations, corporates, NGOs and community organisations. Institutional programmes, workshops, training sessions and other engagements may have different cancellation, postponement, rescheduling and payment terms from individual consultations. The applicable terms will be specified in the relevant proposal, service agreement, statement of work, purchase order, letter of engagement or booking confirmation. Where no specific institutional cancellation terms have been agreed, Jivisha may retain amounts reasonably attributable to work already completed, resources committed, professional time reserved or expenses incurred.

9. Refunds for Institutional Engagements

For institutional engagements, refunds or adjustments, where applicable, will be governedbythe specific commercial terms agreed between Jivisha and the institution. The applicable scope of work, deliverables, timelines, fees, payment schedule, cancellationterms and other commercial conditions may be set out in a separate written agreement. Where such engagement-specific terms differ from this Policy, the agreed institutional termswill apply.

10. Services Already Delivered

Fees for services that have already been delivered, including completed consultations, therapy sessions, assessments, workshops, training or other professional services, are not refundable solely because a client or institution subsequently decides not to continue withthe service. Where a service has only been partially delivered or cannot be completed, Jivisha may determine the appropriate treatment of any amount paid, taking into account the service already provided and the applicable engagement terms.

11. Emergency and Unforeseen Circumstances

Jivisha may make reasonable exceptions to its cancellation and refund provisions where genuine emergencies or unforeseen circumstances arise. Any such exception will be considered at Jivisha’s discretion and does not establish an automatic entitlement to a refund or future exception.

12. How to Request a Cancellation or Refund

Cancellation, rescheduling or refund-related requests should be communicated to Jivisha through the contact details provided on the Jivisha website. For individual sessions, cancellation or rescheduling requests should be made at least 24 hours before the scheduled session. Requests should include sufficient booking or payment details to allow Jivisha to identify therelevant service. Jivisha will review the request against the applicable terms of this Policy and the relevant booking or engagement.

13. Refund Processing

Where Jivisha determines that a refund is applicable, the refund will be processed in accordance with the applicable payment arrangements and the original transaction, subject to any applicable payment-processing requirements. A refund will only be made where the relevant service or circumstances qualify under this Policy or the applicable written engagement terms.

14. Contact

or questions regarding cancellations, rescheduling or refunds, please contact: Jivisha Ventures Lucknow, Uttar Pradesh, India www.jivisha.org Email: info@jivisha.org By making a payment or booking a Jivisha service, you acknowledge that you have readandagree to this Refund & Cancellation Policy.